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Frequently Asked Questions

Q: What is Sweet Dreams Storybooks?
A:
An interactive web site that records the user's speech in order to create personalized children's stories perfect for when a parent, brother or sister, grandparent, or other important person cannot be physically with the child to read a story.  The user will follow a provided script of a children's book of the users’ choice and record their own voice “telling” the story.  The user will be able to edit the recording and to re-record until they have a perfect story, and then be able to purchase digital and physical copies of the recording.

Q: Is there a customer service satisfaction guarantee? 
A: Sweet Dreams Storybooks offers a 100% customer satisfaction guarantee. We take great pride in all the products we sell, and want you to be happy with your order. If you are not completely satisfied with your purchase, you can return the item.  All returns must be processed within 30 days of purchase.

Q: How long does it take before I receive my order? 
A: MP3 downloads are available within 2 business days.  We normally process and ship packages within three business days.  During the holiday season, processing time may take longer. If you do not receive a shipped order within 10 business days of purchase, please notify us and we will send out a replacement.

Q: What is PayPal and is it secure? 
A: PayPal is a trusted and secure online payment system, used by many companies on the internet to collect payment from customers, safely and securely.  It is a free service to you, as the buyer.  PayPal accepts all major credit cards and even lets you use your checking or savings account.

Q: How do I contact you if I’m having problems with your web site or have questions?
A: Please see our Contact Us page for several options: e-mail, chat, postal mail, and telephone.

Q: What is your returns policy? 
A: Sweet Dreams Storybooks offers a 100% customer satisfaction guarantee.  We take great pride in all the products we sell, and want you to be happy with your order.  If you are not completely satisfied with your purchase, you can return the item.  Please ship it back to us, with your packing slip and note of explanation.

If your item arrives defective, damaged, or incorrect, please return it as specified above for a prompt replacement.

All returns must be processed within 30 days of purchase.

Q: What are your Terms of Use?
A: Please see our full Terms of Use policy here.

Q: What is your privacy policy? 
A: Sweet Dreams Storybooks is committed to protecting your information.  Please see our full policy here.

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